We do not have a physical showroom as of the moment. We are an online store but we try to provide our customers with as much information about our products. To view product demos, please visit our Youtube channel.
Unfortunately we can only guarantee that the delivery of your orders within the scheduled date.
We request all customers to have someone wait and receive for the items on the day of our agreed delivery schedule.
If you wish to get it within a specific time, a special delivery can be made through GrabExpress, LalaMove or Transportify at an additional cost. Please get in touch with us directly for this arrangement.
All products come with a standard manufacturer’s warranty against factory defect. We allow returns for items damaged STRICTLY within 7-days from date of delivery, provided the qualifications are met. Replacement of damaged items due to factory defect will be offered until supplies last, otherwise you can choose another item of the same value.
No monetary refund shall be given if the chosen item is of lesser value. If item is of higher value, buyer assumes the price difference.
Trustee makes every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on many factors (i.e. lighting when photo was taken, monitor color settings, etc.). Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your orders, we suggest contacting us by e-mail in order to further assist you.
If you’ve recently been in touch with us with a query about your order or to process a return, please be assured that your issue has been logged with our customer care team. Under normal circumstances, we’d be in touch with you as soon as possible but we have, in the interests of the health and safety of our employees, temporarily paused all support services until we can find a way for our employees to safely work from home. Just as soon as we have that in place, we’ll contact you.
We’ll be more than happy to assist you. We understand that being comfortable at home is more important than ever before and we’re here to help. Please contact us via Facebook Messenger seven days a week from 10am to 5pm. You’ll be connected with one of our customer service representative who can answer questions about anything you’ve seen in our online store and walk you through the ordering process.